Chia Suan Chong

Successful International Communication


Successful International Communication is a handy guide to help international speakers of English worldwide overcome communication barriers.



Have you ever felt frustrated talking to someone? Have you ever been puzzled by the way someone communicates, or struggled to understand what people really mean? Successful International Communication is the book for you.

Communication issues can be amplified when communicating internationally with people who have different norms and practices to our own. If left unresolved, these difficulties can escalate.

Successful International Communication is for anyone communicating across cultures, whether socially or for work. You might be using English to play your part in an international team. Perhaps you are communicating virtually, or maybe you are a globe-trotter. Or you might be a language teacher or communications trainer looking to help your learners become reflective, effective international communicators.

This handy guide  is filled with easy-to-relate-to anecdotes and discussions on the use of English as a global language and the key issues of intercultural communication. Combining theory and practice, it explores different interpersonal skills – for example, relationship building and conflict management skills.

Throughout the book, there are a number of critical incidents, discussion questions and other such tasks for you to complete. These will encourage you to reflect on your own opinions, thoughts, experiences, and possible prejudices, whilst promoting self-awareness.

Useful tip sections throughout the book summarise key points from the practical units, as a reminder of the steps to follow for successful international communication.

Successful International Communication is the first title in Pavilion ELT‘s new Communication Skills series.


Anyone who communicates internationally; intercultural skills trainers; communication skills trainers; teacher trainers and teachers of the English language.


ISBN: 9781912755134
Publication: 17 December 2018

  • Introduction
  • Chapter 1: English as a lingua franca
  • Chapter 2: Intercultural awareness
  • Chapter 3: Building relationships
  • Chapter 4: Collaboration and teamwork
  • Chapter 5: Getting the right message
  • Chapter 6: Listening actively
  • Chapter 7: Leadership
  • Chapter 8: Influencing
  • Chapter 9: Conflict management
  • Chapter 10: Communicating beyond words
  • Conclusion


Chia Suan Chong is a multinational communication skills and intercultural skills trainer, and a materials writer, with a background in teacher training and English language teaching. She holds a DELTA, an LCCI Cert TEB, an MA in Applied Linguistics & ELT and a Business Cultural Trainer’s certificate. She is also the resident blogger for English Teaching professional and writes regularly for the publication.


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