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  • We want to know what you think

    We’d love to hear your opinion on the handbooks, training packs and DVDs that we publish. You can tell us what you liked, and what you didn’t, so fellow customers can access unbiased information to help them make more informed decisions about the products they’re looking at.

    As a Pavilion customer, you can share your valued and trusted advice on what we have to offer in our online bookshop by submitting a written review for any product listed on our website. Your feedback also ensures we deliver the best in terms of product and service, and continue to publish things that are right for you.

    Submitting a review is easy 

    1. Simply go to the item you wish to review - you can find this by typing the title of the book in the search box at the top right hand corner of the page.

    2. Below the product’s image, click on add a review, and then sign in to your account; If you don’t have an account already it’s quick and easy to create one.

    3. Give the title a rating out of five stars under your rating and write your review in the box.

    4. Click submit.

    Your review will appear within 24 hours after you submit (longer over the weekend).

    Hints and tips on writing a useful review

    Keep it concise - lengthy text is often avoided by web users so to ensure people read your review, keep it short and to the point. You can post a maximum of 140 words, so make sure your review doesn’t exceed that limit by checking the word count before you submit it.

    Tell us why – the most helpful reviews not only explain whether you liked or disliked a product, but also why. Before writing your review, consider the following points;

    What you have learned from the product?

    Would you recommend it to a friend/colleague?

    How does it relate to other books/training materials/DVDs on a similar subject?

    Who would find this product most useful?

    Off-topic information - if you have any feedback on your shipment experience or the packaging you can tell us by emailing

    Spell check and review - once posted, reviews cannot be edited, so please make sure you are happy with what you are submitting and remember to check for spelling errors and ensure you leave a star rating out of five.

    Ratings guide:

    Five stars - Excellent - I would recommend this without reservation.
    Four stars - Really Good - I would strongly recommend this.
    Three stars - Good - I would recommend this.
    Two stars - Indeterminate - The Good and bad aspects combined mean this is not actively recommended.
    One star - Poor - I would not recommend this. reserves the right to remove or refuse to post any customer review it considers inappropriate to our forum.

    We really appreciate you taking the time to write a review and we look forward to reading them.