Returns and refunds
We are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt.
Please return goods by recorded delivery to:
Pavilion Publishing and Media Ltd, Rayford House, School Road, Hove, BN3 5HX, UK.
The original or comparable packaging must be used so that they arrive back to us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot accept returns of electronic or CD-ROM materials.
The fee includes lunch, refreshments and conference materials.
Please note accommodation is not included.
Confirmation of event booking
When booking, please wait for written confirmation before arranging travel.
Delegate cancellation and refund policy for events
All cancellations will be subject to a £50 administration fee, if received in writing 14 days before the event.
We regret that any cancellations after this period cannot be refunded, however substitute delegates are welcome at any time.
We accept the following payment types:
We accept American Express for offline orders only - call our Customer Services team on +44
(0)1273 434 943.
We can also invoice you for orders above £50.00. Please contact us at firstname.lastname@example.org for more information on invoicing.