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Delivery information 

Delivery of our magazines is included in the subscription price. We make every effort to despatch your materials within 5 working days (subject to availability). We apply the following rates for books and training materials:

Social care, health, learning disability, mental health and emergency response titles.

UK: (Usually £4.00 for up to 5 items, £1.00 for each item after that. We charge a maximum of £10.00 for any single delivery. If you need something urgently, we can despatch on a next-day delivery service for an extra charge of £12 plus standard postage and packing in the UK - please contact us for more details on next-day delivery.)

Europe and the rest of the world: we charge 25% of the value of your order, with a minimum delivery charge of £10.00.

English language teaching titles

UK: £3.00 per title, with a maximum charge of £12.50 per delivery.

Europe: £7.95 per title, with a maximum charge of £34.95 per delivery.

Rest of world: £8.95 per title, with a maximum charge of £60.00 per delivery.

Returns and refunds

We are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt. 

Please return goods by recorded delivery to:

Pavilion Publishing and Media Ltd, Rayford House, School Road, Hove, BN3 5HX, UK.

The original or comparable packaging must be used so that they arrive back to us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot accept returns of electronic or CD-ROM materials.

Conference fees

The fee includes lunch, refreshments and conference materials.
Please note accommodation is not included.

Confirmation of event booking

When booking, please wait for written confirmation before arranging travel. 

Delegate cancellation and refund policy for events

All cancellations will be subject to a £50 administration fee, if received in writing 14 days before the event.
We regret that any cancellations after this period cannot be refunded, however substitute delegates are welcome at any time. 

Payment methods

We accept the following payment types:

 Credit card logos

We accept American Express for offline orders only - call our Customer Services team on +44 (0)1273 434 943.

We can also invoice you for orders above £50.00. Please contact us at for more information on invoicing.