Terri Salt

Towards Outstanding: A Guide to Excellence in Health and Social Care

Book

Written by a highly experienced senior CQC Inspector, Towards Outstanding offers an inside look at the qualities and approaches that lead to ‘Outstanding’ ratings in health and social care – and shows how any service provider can set out to do the same.

 

£29.95

Description

Towards Outstanding is an essential guide for health and social care services that are regulated by the Care Quality Commission. Written by a senior CQC inspector, it shows how a mindset of getting the basics right then applying context-specific finishing touches can allow any service to drive improvement and move towards an ‘Outstanding’ rating. The author also explores why, in addition to other patient and organisational benefits, good care is cheaper to provide than poor care. Structuring her advice around the ‘five questions’ that CQC inspectors use (are services safe, effective, caring, responsive and well-led?), she draws on personal vignettes to paint a picture of a service where trust, positivity, a shared vision and a commitment to continuous improvement allow staff to generate new ideas, reflect on best practice, raise concerns where necessary and keep the patient at the centre of all activity.

Details

Publisher: Pavilion Publishing and Media Ltd

ISBN:9781913414696

Publication Date: End of January 2021

PART 1: INTRODUCTION

Disclaimer

  1. The context
  2. Introduction

 

PART 2: WHAT IS OUTSTANDING?

  1. What do inspectors think outstanding means?
  2. First impressions and lavatories
  3. Equality as the root of excellence
  4. Evidence or opinion?
  5. Honesty and integrity
  6. Clarity and shared understanding

 

PART 3: RATINGS AND THE FIVE KEY QUESTIONS

  1. Ratings
  2. Are they safe?
  3. Are they effective?
  4. Are they caring?
  5. Are they responsive?
  6. Are they well-led?

 

PART 4: CONCLUSION

  1. To finish

 

Appendix 1: Fundamental Standards of Care

Appendix 2: Safeguarding

Authors

About the author

 

TERRI SALT is Inspection Manager for the Care Quality Commission (CQC) – the regulator of all health and social care services in England. Until recently she was Head of Hospital Inspection for North London. As one of the longest serving regulators in the country, Terri is unique in having regulated all types of services (today’s inspectors specialise in only one). She awarded the very first ‘Outstanding’ rating, (for end of life care at Frimley Park Hospital), and she has awarded more ‘Outstanding’ ratings to hospitals than any other member of CQC staff.

 

Terri trained as a nurse for adults and children, and retains a current professional registration. She earned qualifications in a range of nursing specialisms before leaving clinical practice to start a family. She then moved into lecturing and eventually management, joining the CQC in 2000. She has given keynote talks on the subject of what ‘Outstanding’ looks like.

 

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