Ideal for newly appointed managers at the front line, and an invaluable resource for experienced managers, this second edition of Managing at the Front Line retains the overall aims of the first edition but has been extended to cover a wider range of management issues.
If you are seeking to improve your performance as well as building on your team’s performance, this concise handbook offers useful and up-to-date information, using real-life scenarios and examples to help you get to grips with the key issues that face managers at the front line of services.
This handbook is valuable to new and experienced managers wishing to improve performance in aspects of their existing role.
Publisher: Pavilion Publishing and Media
Publication: 02 April 2009
This handbook is divided into four sections:
- On becoming a manager
- Management techniques
- Managing the service
- Developing yourself, your staff and your service.
This practical handbook is structured flexibly so that it can be dipped into for reference on specific issues. The accessible text incorporates research findings, a broad range of management theories and interviews, surveys and focus group discussions with frontline managers and social care staff, offering insight to managing staff in the services.