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Managing at the Front Line

A handbook for managers in social care (Second Edition)

Price: £25.00 £9.95
This handbook is an excellent source of information, ideas and real-life examples to help newly appointed managers get to grip with the key aspects of managing at the front line of services.
Author(s): Terry Scragg

Ideal for newly appointed managers at the front line, and an invaluable resource for experienced managers, this second edition of Managing at the Front Line retains the overall aims of the first edition but has been extended to cover a wider range of management issues. 

If you are seeking to improve your performance as well as building on your team’s performance, this concise handbook offers useful and up-to-date information, using real-life scenarios and examples to help you get to grips with the key issues that face managers at the front line of services.

This handbook is valuable to new and experienced managers wishing to improve performance in aspects of their existing role.
ISBN: 9781841962528
Publisher: Pavilion Publishing and Media
Publication: 02 April 2009

This handbook is divided into four sections:

  • On becoming a manager
  • Management techniques
  • Managing the service
  • Developing yourself, your staff and your service. 


This practical handbook is structured flexibly so that it can be dipped into for reference on specific issues. The accessible text incorporates research findings, a broad range of management theories and interviews, surveys and focus group discussions with frontline managers and social care staff, offering insight to managing staff in the services.

Terry Scragg is a qualified social worker and has held practitioner and management posts in social services departments. He was formerly principal lecturer in management at Chichester University where he led the masters programme for managers in health and social care services. He has also been a health authority non-executive member and a trustee of several third sector organisations. Since retiring from the university he has returned to his roots in social work and is currently working as a freelance practice assessor with students in a wide range of social care services. He has written widely on social work and management.