Frontline leadership is a vital means to improving morale and the quality of care at a time when chronic and persistent poor care, neglect and abuse continue within inpatient and residential health and social care settings. Most leadership training approaches stress having good clinical skills but pay little heed to how best to increase the positive influence that individual frontline staff can have on their work environment. This essential training and development manual addresses that need through a simple but powerful framework for becoming better leaders for their teams. CPD accredited, the exercises are designed to increase self-confidence, promote the articulation of caring values, enhance the appropriate use of authority, and increase the individual’s ability to motivate others. The simplicity and effectiveness of the approach comes from careful analysis of poor care and ways to prevent it happening, and a distillation of the theories of good care leadership, based on psychology, psychotherapy and nursing studies. Its flexibility means that it can be used for group training or for individual leadership development.