This book will enable business professionals to make themselves understood in English, no matter what situation they find themselves in. This practical guide also gives ways of improving how you listen - which is key to the communication process. Language learners using this book will be well prepared to cope with business meetings, develop good business relationships and handle any difficult situations.
This book is aimed at non-native speakers of English with a level in English of Upper-Intermediate and above as well as business English and communication trainers of non-native speakers.
Publisher: Harper Collins
Publication: 31 January 2013
Content: Section 1: The basics: Unit 1, Speaking, Unit 2, Listening; Section 2: Face-to-face skills: Unit 3, Building relationships, Unit 4, Networking, Unit 5, Building trust, Unit 6, Making decisions, Unit 7, Influencing, Unit 8, Dealing with 'difficult people', Unit 9, Managing conflict, Unit 10, Giving and getting feedback; Section 3: Virtual skills: Unit 11, Writing email: the basics, Unit 12, Writing email: advanced, Unit 13, Telephoning, Unit 14, Taking part in conference calls, Unit 15, Working in virtual teams; Conclusion.