Terms and conditions
Copyright
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Pavilion Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Pavilion Ltd or using this Web site as a shopping resource. Any other use of materials on this website - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Pavilion and Media Ltd is strictly prohibited.
Terms and Conditions
We will make every effort to despatch your materials within five working days (subject to availability). We do not send materials for preview. However, we are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt, together with our invoice. Please return items by recorded delivery and use the original or comparable packaging so that they arrive back with us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot return video, audio or electronic format resources (such as pdf documents). Return goods to: Pavilion, Rayford House, School Road, Hove BN3 5HX. Prices may be subject to change without notice.
Cancellation: training materials
Terms and conditions
Prices are subject to change without notice.
Terms are strictly 30 days net.
Items that remain undelivered must be reported within 28 days of order or liability may not be accepted.
Pavilion must be notified of faulty or damaged items on receipt of delivery.
Ownership of goods remains with Pavilion until the amount due is paid in full.
Payment must be taken in full on PDF products prior to despatch.
Offers to special groups
Special prices to voluntary, service user and carer groups should be accompanied by a cheque made payable to: Pavilion and Media Ltd.We apologise, we cannot invoice on special pricing.
Please add postage and packing to your order.
Despatch and next-day delivery
We will make every effort to despatch your materials within five working days (subject to availability). If the items are required urgently, we can despatch on a next-day delivery service for an extra charge of £12 plus standard postage and packing.
Previews and refunds
We consider our publications to be of a high standard and therefore do not send materials for preview. However, we are happy to refund your payment in full if the materials do not meet with your requirements. Simply return them within 21 days of receipt.
Please return goods by recorded delivery to: Pavilion, Rayford House, School Road, Hove BN3 5HX, UK
The original or comparable packaging must be used so that they arrive back with us in good condition. No responsibility will be accepted for goods lost in the post that have not been returned by recorded delivery. We regret that we cannot accept returns of electronic or CD-rom materials.
The Cancellation notice must be sent to the following address:
Customer Services
Pavilion,
Rayford House
School Road
Hove, East Sussex BN3 5HX
Email info@pavpub.com
Tel: + 44 (0)1273 434943
Calls are charged at national rate within the UK
Opening hours are 9am-5.30pm (Mon-Thurs), 9am-5pm (Fri)
Registered company address: Cairns House, 10 Station Rd, Teddington, Middlesex TW11 9AA
Company registration in England and Wales: 2078808
VAT no: 475 7296 01
Cancellation and refund policy: conferences
All cancellations will be subject to a £50 administration fee, if received in writing 14 days before the event. We regret that any cancellations after this date cannot be refunded, but substitute delegates are welcome at any time.
The Cancellation notice must be sent to the following address:
Customer Services
Pavilion,
Rayford House
School Road
Hove, East Sussex BN3 5HX
Email info@pavpub.com
Tel: + 44 (0)1273 434943
Calls are charged at national rate within the UK
Opening hours are 9am-5.30pm (Mon-Thurs), 9am-5pm (Fri)
Customer Satisfaction
We want to provide all our customers with a prompt, efficient service and high calibre publications and conferences. So, if for any reason, you are not completely happy with any aspect of Pavilion's services or products, please email info@pavpub.com with details and we will respond within 5 working days. We will treat your comments as confidential.
Disclaimer
To the fullest extent permitted at law, Pavilion Ltd is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Pavilion Ltd does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this website, to the fullest extent permitted at law, neither Pavilion Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.